FAQ & Shipping

FAQ & Shipping

Everything you need to know about our handcrafted candles, shipping, and more.

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About Our Candles

What kind of wax do you use?

All Amani Aura candles are made with 100% natural wax. We do not use paraffin or synthetic additives. This means a cleaner burn, better scent throw, and a healthier home.

Are the ceramic vessels handmade?

Yes! Every mug, bowl, and vase is hand-thrown, hand-glazed, and hand-painted by artisans in our workshop in Salt, Jordan. No two pieces are exactly alike — slight variations are part of what makes each one special.

How long do the candles burn?

Burn times vary by collection: Mug Candles 25-30 hours, Bowl Candles 35-40 hours, Vase Candles 40-50 hours, Coffee Cup Set 20-25 hours. Trim your wick to 5mm before each use for the best results.

Can I reuse the vessel after the candle?

Absolutely! Once the wax is gone, clean with warm soapy water. Mugs become coffee cups, bowls become planters or jewellery dishes, and vases hold flowers. They are made to last well beyond the candle.

How do I choose the right scent?

Check our candle comparison guide for recommendations based on mood and space. For relaxation: Sea-Kissed Dawn or Sage Wave Mist. For warmth: Midnight Vanilla Brew. For romance: Royal Night Oud or Blackrose Vanilla.

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Orders & Shipping

Where do you ship to?

We ship worldwide from Salt, Jordan. Local orders arrive in 1-2 days, GCC in 2-4 days, Europe in 3-6 days, and North America in 4-7 days. See our full shipping rates page for details.

Is shipping free?

All orders within Jordan ship free. International shipping rates vary by region — starting from 5 JD for GCC countries. See the full breakdown on our shipping rates page.

How do I track my order?

You will receive a tracking number via email once your order ships. Use our order tracking page to check the status, or track directly with Aramex, DHL, or FedEx.

How is my candle packaged?

Every candle is wrapped in tissue paper and packed in a recycled cardboard box with eco-friendly cushioning. Ceramic vessels are individually protected. All packaging is recyclable and biodegradable.

Are prices tax inclusive?

Yes. All prices on amaniaura.com include 16% Jordan GST. The price you see is the price you pay — no surprises at checkout. International orders may be subject to local customs duties in the destination country.

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Returns & Refunds

What is your return policy?

Due to the handmade nature of our products, we do not accept returns on used candles. If your order arrives damaged, contact us within 48 hours with photos and we will send a replacement or issue a full refund.

My candle arrived damaged. What do I do?

We are sorry to hear that! Please take photos of the damage and email us at amani@amaniaura.com or message us on WhatsApp within 48 hours. We will make it right.

Can I cancel my order?

Orders can be cancelled within 2 hours of placing them. After that, your candle may already be in production. Contact us as soon as possible and we will do our best to accommodate.

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Corporate & Bulk Orders

Do you offer wholesale pricing?

Yes! We work with boutiques, hotels, spas, cafes, and corporate clients. Visit our wholesale page to submit an inquiry. Minimum order is 10 units.

Can I order custom scents or branding?

Yes! For orders of 25+ units, we offer custom scent blending and branded packaging. Contact us at amani@amaniaura.com to discuss your project.

Do you provide gift cards?

Yes! Our digital gift cards are available in 10, 20, 30, and 50 JD values. Delivered instantly by email — perfect when you cannot decide which scent to give.

Still Have Questions?

We are real people who love what we make. Do not hesitate to reach out.

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